Documentation

AI modes

Every account runs on one of three AI modes: Economy, Power or Max. The mode sets which class of models transcribes and analyzes your calls, and the per-call analysis fee, which covers both the transcription and the AI analysis. Per-minute rates are the same on every mode. Change it on the Dashboard, under Billing or by API.

What a mode is#

Analysis has a per-call cost, and different traffic deserves different depth. A mode bundles two choices into one setting the account controls: which class of models transcribes and analyzes a call, and what that analysis costs. Per-minute call pricing is identical on every mode. The mode changes only the per-call analysis fee, and that fee covers both the transcription and the AI analysis of the call.

Where the selector lives#

Two places in the portal, backed by the same setting. The Dashboard carries a slim strip under the stat tiles with the three tiers as pills and their fees. One click switches the tier. The Billing page carries the full card with each tier's description. Only the account's users can change it, and every switch is recorded in the audit log.

How switching behaves#

• A switch applies to calls analyzed from that moment, with no restart or delay.
• A call already in flight keeps the tier it started with, and is billed under it.
• The tier is stamped on the call when it is processed, so the fee always follows what ran, never the setting at some later time.

How it shows on the CDR and the ledger#

Three places name the tier, so a fee can always be reconciled against what produced it: the AI mode column on the Calls table, the tier chip on the call detail's Processing panel, and the ledger line for the analysis fee, for example Call analysis (economy). Calls from before the feature carry no tier and keep the plain description.

By API#

Each portal action is one API call. The tiers and fees are also public, like /plans.

# the tiers, their fees, and which one is current
curl -s https://ovs.telecomsxchange.com/api/customer/ai-modes \
  -H "Authorization: Bearer $TOKEN"

# switch the account to Economy, applies to new calls instantly
curl -s -X PUT https://ovs.telecomsxchange.com/api/customer/ai-mode \
  -H "Authorization: Bearer $TOKEN" -H "Content-Type: application/json" \
  -d '{"mode": "economy"}'

A common pattern: run Economy to spot-check a wide share of traffic cheaply, and raise the tier on the routes or periods that deserve the deep read. The API reference carries the full request and response shapes, Concepts explains every field the analysis returns whichever tier produced it, and the current fees sit beside the plans on the pricing page.

Frequently asked questions#